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Explore Our Terms Before You Start

These Terms and Conditions govern every account opened on w99y and every transaction processed through Touch 'n Go, GrabPay, Boost dan FPX.

Applicable where local law permitsCovers deposits via Touch 'n Go, GrabPay, Boost dan FPXAccount-holder rights clearly statedMalaysian jurisdiction contextUpdated without prior notice clause

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Browse the Full Scope of This Agreement

w99y Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account on w99y, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety. Access to our platform — including all game rooms, wallet functions, and payment channels such as Touch 'n Go, GrabPay, Boost dan FPX

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— is conditional on acceptance of these terms. Where your use of the platform is subject to local law, it is your responsibility to ensure that participation is permitted in your jurisdiction. We reserve the right to suspend or close any account found to be in
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breach of these terms, including where access is attempted from a region where local law does not permit it. Amendments to these Terms and Conditions take effect upon publication on this page, and continued use of your account constitutes acceptance of any updated version.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Open a Line to Our Support Team

If any clause in these Terms and Conditions is unclear, or if you wish to raise a dispute about how they have been applied to your account, our support team is reachable…

Live Chat Raise a terms query or dispute through our live chat window, available around the clock. Our agents can clarify specific clauses, log formal complaints, and escalate account issues on your behalf without delay.

E-mel Sokongan Send a detailed written query to our support address for terms disputes requiring documentation. We acknowledge every e-mel within two hours and issue a full written response within one business day.

Pusat Bantuan Our help centre hosts a full, searchable copy of these Terms and Conditions alongside annotated summaries of the clauses most frequently raised by account holders in Malaysia. Start there for fast self-service answers.

KESELAMATAN DAN AKAUN

Switch On Every Account Protection Layer

These Terms and Conditions describe not just rules but also the protections we put in place for your account data, payment records, and session history.

Pengendalian Data

We collect only the account data required to process your transactions and verify your identity. No personal information is shared with third parties outside the scope described in these Terms and Conditions, and retention periods follow applicable Malaysian data-handling standards.

Penggunaan Kuki

Cookies on w99y are used exclusively for session management, fraud prevention, and platform performance. You may adjust cookie preferences in your browser at any time; however, disabling session cookies will affect your ability to stay logged in to your account.

Keselamatan Akaun

Your account is protected by two-factor authentication and session-timeout controls. Any login attempt from an unrecognised device triggers an automatic verification step, which you must complete before access is granted to your wallet or game history.

Penyimpanan Rekod

Transaction records — including all deposits made via Touch 'n Go, GrabPay, Boost dan FPX and all withdrawal requests — are retained for a minimum period as required under applicable law. You may request a full statement of your account history at any time through our support channels.

Kemaskini Polisi

When we update these Terms and Conditions, we post the revised version on this page with a timestamp. If the changes materially affect your rights, we send a notification to your registered e-mel address at least 72 hours before the new terms take effect.

Permohonan Perubahan

To request a correction to your account data, dispute a recorded transaction, or ask us to delete specific personal information, submit a written request via e-mel or live chat. We confirm receipt within 24 hours and complete eligible requests within seven business days.

Check the Answers We Get Asked Most

The questions below address the clauses and processes in these Terms and Conditions that account holders in Malaysia ask about most frequently. If your question is not covered here, our support team can provide a written clarification tied to the specific clause relevant to your situation.

Yes. All transactions processed through Touch 'n Go, GrabPay, Boost dan FPX and FPX are governed by these Terms and Conditions. The specific payment rail used does not alter your obligations or our obligations under this agreement.

We may suspend or permanently close an account found to be in breach. Before taking action we will notify you by e-mel and give you the opportunity to respond, except where the breach poses an immediate security or fraud risk to other account holders.

Submit a data-access request through live chat or our support e-mel address. We will acknowledge your request within 24 hours and provide a full account-data export within seven business days, in a format readable on standard devices.

You may request deletion of personal data that is not subject to a mandatory retention period under applicable Malaysian law. We will confirm which data can be deleted and process eligible deletions within seven business days of receiving your written request.

We post the updated version on this page with a timestamp. For material changes that affect your rights, we also send advance notice to your registered e-mel address at least 72 hours before the new terms come into force.

These Terms and Conditions are interpreted in light of the laws applicable in the jurisdiction where your account is registered. Access is available only where local law permits, and any dispute will be handled in accordance with the applicable legal framework in Malaysia.

Reach our disputes team through live chat or e-mel, and include your account reference and the specific clause you are disputing. We aim to issue a formal written response within five business days of receiving your complete documentation.

Explore Our Terms Before You Start

Open a Line to Our Support Team

Switch On Every Account Protection Layer

Pengendalian Data

Penggunaan Kuki

Keselamatan Akaun

Penyimpanan Rekod

Kemaskini Polisi

Permohonan Perubahan

Check the Answers We Get Asked Most

01 Do these Terms and Conditions apply to every payment method I use?

02 What happens to my account if I breach a clause in these Terms and Conditions?

03 How do I request a copy of my personal data held by w99y?

04 Can I ask w99y to delete my account data?

05 How will I know when these Terms and Conditions are updated?

06 Which law governs these Terms and Conditions for accounts in Malaysia?

07 Who do I contact if I disagree with how a clause has been applied to my account?

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